Chatbots are experiencing a lot of buzz these days with good reasons. You see them in abundance in Facebook Messenger, private sectors or even in public sectors. What might be the reason for this sudden wave in Chatbots? Why are they getting so popular in businesses?
They may be sound like a revolutionary notion,
but according to Global Web Index statistics, 75% of internet users are
adopting one or more messenger platforms. The same research shows that each
user makes use of an average of 24 apps a month, wherein 80% of the time would
be in just 5 apps.
The above-mentioned discoveries may give you a
jolt but these automated assistants are overtaking human chore works and are
catering perfectly the user demands and allow them to interact with brands on mobile
devices.
What Are Chatbots?
A Chatbot is a computer program which conducts a conversation via
textual or audible methods. It basically
used in dialog systems for various purposes including customer service or
information procurement. Now Chatbots are available in almost all messaging
mobile apps for personal use or business use.
What are the common types
of Chatbots?
Chatbots are mainly divided into two types:
Simple
Simple Chatbots are pre-programmed to respond
to each question you ask. It appears in
messaging apps such as Messenger or Skype and their main purpose is automation,
like flight booking or making a purchase.
Intelligent
Artificial intelligence integrated Chatbots
provide more flexible responses to the user’s questions. This type of bot send
answers on the basis of each conversation and uses these experiences to answer
future questions more precisely.
Chatbots can also be differentiated by the
number of users involved in the communication process.
Personal Bots
Personal Chatbots offer direct communication
between a single user and the bot.
Team Bots
In team bots, multiple users are involved in
the communication process, for example, Slack.
Domain/Brand-Specific Bots
These Chatbots are often preferred when the
service has to go deeper into detail. A great example is Airbnb’s Chatbot.
Benefits Of Chatbot
24*7
Available
Bots have taken over live chat and other forms
of communication such as emails and phone calls. They continue to operate every
day throughout the year without requiring to take a break. This improves
customer satisfaction and helps you rank highly in your business.
Automation of Repetitive
Work
Repetitive work is often prone to errors. Now,
Chatbots help mobile app development
companies to automate their tedious tasks
which are to be done frequently and at the right time. Today, numerous slack
bots automate repetitive tasks and help people to save time and enhance
productivity.
Extensive Customer
Assistance
Humans have some limitations, they cannot do
multiple tasks simultaneously. According to a study “humans can only
concentrate on 3–4 things at the same time”. AI business applications contrarily can simultaneously do conversations
with thousands of people. No matter what time of day it is or how many people
are contacting you, every single one of them will be answered instantly.
Low Maintenance Cost
According to the research, each year nearly
265 billion customer support requests are made which costs approx. $1.3
trillion to provide service to them. But as per the Chatbots Magazine,
integration of virtual agents can help marketers save up to 30% of the cost
that is required for solving customer support requests.
On the basis of new research, By 2022 Chatbots
could help businesses to reduce the costs by more than $8 billion per year as
companies focusing to embrace artificial intelligence (AI).
Helps you Save Money
Hiring a team for customer support and mobile app developers can be difficult for business
owners because they have to pay for the work they do. And these expenses just
keep increasing as business grows. Chatbots are a one-time investment which
helps businesses reduce down on staff required. You could integrate a customer
support Chatbot in your business to deal with simple queries as well as complex
queries of customers.
Summing Up
There are immense benefits of having Chatbots
and with new advancements coming every year like AI, NLP and Machine Learning
it has become more intelligent and efficient. Hence, it is safe to say that the
future of Chatbots is bright and shining.
If you want to integrate a Chatbot in your
business, we can help you fulfill your goals more efficiently so your customers
will experience the unique experience that they have never seen before.
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